MODERN HOME CLEANING LLC SERVICE CLIENT POLICY 

1. Modern Home Cleaning is a quality professional cleaning service that is licensed, fully insured, and bonded. 

2. All cleaning technicians are employees of Modern Home Cleaning meaning that we pay all payroll taxes.

 3. We provide all equipment and supplies.

4. We normally (depending on the size of the home or job) work in crews consisting of two or three professionally trained cleaning technicians. Every crew includes a team leader who supervises every task and ensures consistent quality workmanship at each job. 

5. It is our policy that our crews do not eat in your home unless offered or unless the job goes over three hours our technicians are entitled to a 30-minute break to eat or take a resting break outside of your home. 

6. We guarantee consistent quality cleaning services. We employ reliable, hard-working, and trustworthy cleaning technicians who are driven by our employee incentives and their desire to give the best possible service to our clients. 

7. We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning. If our technicians show up to your home and identify that the service you booked is not what is described we will stop our services immediately and let you know that you need to reschedule the appointment for the appropriate service and leave your home. we try to ensure walkthroughs before a service however there is always something that can be missed, we pack our cleaning equipment for the job you requested and if you book a standard clean when it is a deep clean we are unable to fulfill what you asked for because you will not be satisfied with the results if we try to do a standard clean on a home that clearly needs deep cleaning. That is why it is important, to be honest, and try as best as you can to review your home before booking with us. If you need help determining whether or not your home needs a deep cleaning or standard cleaning please send us an email with pictures of your home and we can determine if you need a standard or deep cleaning. 

8. Schedule Changes or Cancellations: To book with Modern Home Cleaning you must put down a 50% non-refundable deposit to secure your appointment. The deposit will go towards your remaining balance which will be collected after the service is completed. If you cancel you will not get your deposit back so please plan accordingly. If the scheduled cleaning is not re-scheduled (and skipped) Modern Home Cleaning may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify Modern Home Cleaning two weeks in advance.

 9. Temporary Suspension of Services: If you will be away from your home for an extended period, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home. 

10. Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm before each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied. 

11. For their safety and to comply with Federal OSHA regulations, our cleaning technicians are prohibited from using ladders other than company-provided ladders. They are instructed to wear shoes in your home. Thank you for understanding. 

12. Referrals: Clients will receive $35 on their next cleaning service for referring each new customer to Modern Home Cleaning. This discount becomes effective after the referred customer’s first cleaning 

13. If request an estimated walk-through of your home, we will want to identify the areas of concern and those most important to you. We will evaluate and propose a cleaning plan to complete the job and meet your needs. Copies of our routine plan and service agreement will be given at the time of the estimate. If you would like additional areas that might need service at a later date, please notify us as soon as possible. We ask for four (4) days in advance so that we may adjust the schedule and billing rate to accommodate these changes. While your satisfaction is our primary goal, we thank you in advance for understanding that we can't accommodate last-minute changes to our cleaning schedule. 

14. Payment: We require full payment upon completion of our service to your home. We ask that Returned checks be charged $30 for reprocessing.

15. If you have any irreplaceable, collectible, or expensive objects, we ask that these items be secured or put away to avoid painful accidents. Before the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.

 16. Modern Home Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each If the client finds any damage in the home as a result of our cleaning service, we ask that you notify Modern Home Cleaning within two (2) days after service. If notification is made past the two (2) daytime period, Modern Home Cleaning reserves the right to deny compensation. 

17. For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home. 

18. Please secure all pets that are dangerous to our employees inside and outside of your house. Modern Home Cleaning cannot be responsible for cleaning up after pets. 

19. Because our business costs rise annually, we reserve the option to adjust our cleaning fees annually. We give as much notice as possible whenever this happens. Please understand we take our clients very seriously and how any increases affect our customers and will only do so when there is no other option. 

20. We invest time, money, energy, and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of Modern Home Cleanings employees while they are employed by the company or within three years following the employee’s last day as an employee of Modern Home Cleaning LLC. We welcome and appreciate any suggestions that we may use to improve our service to you, our valued client. Please visit our website to complete our performance evaluation so we may better serve you. If you prefer, you may call our office and speak with one of our management staff who will be happy to take your suggestions. We appreciate and value your business. www.modernhomecleaning.com